Alias or same number for SMS notifications to France

Abdel-Adhime Benhassine

Hello,

We are experiencing quite a spam issue with our incident notifications.

It seems that for every SMS notification (even for the same incident), we are receiving messages from different numbers.

Is it possible to configure the same number or to set up an alias?

Thanks a lot.

Jesse Klein

Hello there,

This is Jesse from the Statuspage support team. Thanks for reaching out about SMS notification phone numbers for France being from different numbers.

There are no settings to change where SMS notifications are coming from. Typically, in our supported countries, the number is consistent and might use a shortcode instead of a long number for delivering notifications.

France is not on our list of supported countries: https://support.atlassian.com/statuspage/docs/sms-delivery-supported-countries/

It may be because we aren't able to get the same consistency with numbers or there's regulatory issues blocking this but there wouldn't be a way to get that consistent number at this time. We do have feature requests to add greater availability for messaging so I'll add this community post to that feature request in our private Jira. Thanks for letting us know!

Regards,
Jesse