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Can you log time to a resolved issue in tempo?

juan.baliarda

I had the below inquiry today from a co-worker and I can't seem to find anything useful regarding this topic, is there a way to log time to a resolved issue without having to re-open it for a limited time so the devs can log their time? also we want to avoid having a special issue for logging time for this special occasions as well.

"We had a ticket today that multiple devs spent time researching the issue. The ticket was resolved and closed by Ops very quickly, so we are not able to log time to it even though it was today. Is there a way to correct this type of issue when it’s the same day to allow for accurate time reporting? As of right now we have to log our time to another ticket which does not accurately reflect the time spent."

Thanks!!

Comments

Tomislav Tobijas

Hi @juan.baliarda ,

Logging work depends on users ability/permission in specific project using particular permission scheme. To be precise, we're looking at Work On Issues permission.

By what I could read within the lines, users can log work in specific statuses all until issue is resolved a.k.a. reaches specific status. Restricting Log Work (no matter if we talk about Jira time tracking or Tempo time tracking) on a specific status could be achieved by setting workflow property. This should work on both on-prem and cloud platforms.

Could you check if there's any restriction/property set on that particular status when issue is resolved? If so, by removing this specific property you can enable logging time even if the issue is resolved.

Cheers,
Tom

Mayuresh Athalekar_yfnud4

You can log time under closed tickets for tempo timesheet. But it is not recommended. Since the efforts are ongoing, ideally it is should be in open status.

If you want to stop logging time for specific time across all, tempo has period management to lock period for the users.

Joana Rocha_keexpp

Are you doing this on Jira ou JSM? I use Tempo with Jira and am able to log time after a Bug is resolved, there is no restriction to what you can log time.
I checked our configurations but could not find any restriction related to this either.

juan.baliarda

Tomislav thanks for the quick answer, this was the issue,

Thanks !

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