Was logged out, tried to log in and have lost all my boards and it looks like I'm a new user

Question

I was logged out of Trello on all my devices (mobile and laptop), tried to log back in using the Google login as I have before and it appears to have created a completely new user for me that has none of my boards. It uses my same email, but the @ name has changed to the same username but with a 1 at the end (example: original username was @myusername, and now it's @myusername1), but both use the same email.

I thought maybe this happened after I tried to log into Jira for another project and forgot if it was using my personal email or my email for the project. Could this have created a separate Atlassian account that cleared my old Trello board? I live on my Trello board, for both my life and work (as a contractor, so I have a personal account) and will be horrified if I've lost all my boards.

Thank you for any help

Brant Schroeder · Answer

@Ramunė Rastonis You will have to submit a support issue to Trello.  You can submit a support request here without logging in https://support.atlassian.com/trello/

Ramunė Rastonis · Answer

@Brant Schroeder Update...
I logged into another Chrome browser that is connected to my work email so I could file a ticket (but I can't because we pay for Jira, not Trello?), and when I logged in there I found my boards which are now oddly attached to my work account that has a different email. I don't know how this happened or how they all moved to my work email. They should not be here and I need them moved back to my personal account. Is there a way to move these back?

Ramunė Rastonis · Answer

@Brant Schroeder I'm pretty sure I've always logged in through the Google login. It's possible I screwed up on my phone and tried to log on using my email and maybe that was what caused the problem? I've had this account for... over 6-7 years and never had an issue.

I just tried logging on using the email form instead of Google, but I don't have a password saved for it, so I asked for a recovery link and it took me back to this new account again.

I can't submit a support issue to Trello support because this is a free account. 😞 The best suggestion I found was to post here. However, I think this issue might have come up when trying to log into my work Jira on my phone... so maybe I can submit a ticket through that account.