nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Not receiving Password reset or Verification code emails, impossible to sign up

Iveta_97ple3

Hello,

It seems that my main email is blocked in atlassian.com domains or something similar has happened.
Right now I'm using an alias to even ask this question here because I cannot even write to atlassian support without registering.

I cannot get any emails to my main email address and I can't reset my password or even register into a new atlassian account because I can't get any verification codes.
Message trace in our organization shows no email being sent to my main email. Meanwhile other people in our organization can get these emails.

Could you raise a ticket, contact me and unblock my main email in your systems?

I would only write the full email address in question privately to a raised ticket and not in a public forum.

Thank you.

Accepted answers

Andy Heinzer

Hi @Iveta

I found your email in the support case you created. I found that it was on a suppression list. I have cleared this from our side. You should now be able to receive notifications to that address.

Andy

All comments

Andy Heinzer

Hi @Iveta

I found your email in the support case you created. I found that it was on a suppression list. I have cleared this from our side. You should now be able to receive notifications to that address.

Andy

Iveta_97ple3

Hello, Andy,

Thank you for your help! Now everything seems to work.

Jung-Ho Chung

Hello, Andy.

My colleague has the same issue. Please remove him from the suppression list:

Andy Heinzer

Hi @Jung-Ho Chung I found there was a suppression on your account. I have just cleared this from our side.

Andy

Glenn Bousfield

Hello,

I'm trying to verify the email. I have tried to resend the verification code, and I have checked my spam folder, but I do not see the verification code.

Is it possible that there is suppression on this account?

Regards,

Glenn

Andy Heinzer

There is no suppression from our side for that address. I can see every message sent to that address in the last 2 weeks has been marked as delivered by the receiving SMTP server. I'd recommend reaching out to your mail admin. It's most likely that the mail server is quarantining these.

Glenn Bousfield

thank you

k_u3z5eo

Hi @Andy Heinzer I have a similar issue where one of my account may be in the suppression list and I am not able to get the recovery email. Please note that this is a different email/account with which i am posting this question as i am not able to login with the account in contention. what is the best way for me to communicate the actual email address ? I do not want that in a public forum

Andy Heinzer

Hi @k

If you are an organization admin, you could navigate to your Atlassian Cloud site, then go to System settings > Admin email Audit. Most Cloud sites would have a URL format of this page of [yoursite].atlassian.net/jira/settings/system/notification-logs

From this page you could see and possibly remove suppressions of any user your site attempted to contact, but mail was blocked/suppressed.

Alternatively, you could follow the steps in how to find accountid to locate the user's account id. You could share the account id here in community, and from that I could determine the email address to check this from my side.