Jira how to identify issues created manually vs those created via email handler

Chris Shepherd

Hi folks,

I'm wondering if anyone has a solution to this issue, or if I have missed something quite basic.

We have issues created manually by users & generated using the email handler.  I need to be able to tell the difference between the two, so that I can allocate them to different users using a script.

The allocation is not a problem, the difficult part is telling where the issue has come from.  So is there anyway to tell in a workflow how the issue was created ?

 

The only solution I could come up with is for the email handler to create a different issue type, but that is not an option in our environment for various reasons.

thanks in advance 

Chris

 

Nic Brough -Adaptavist-

I'm afraid JIRA doesn't record the source of an issue explicitly.

The closest you can get without coding is to have a field on the create screen that is optional and defaults to a value, then you'll know that when it is filled in, a human did it, rather than an email.  (Although this won't stop the human blanking it out, most won't bother)