Private Statuspage for customers

Daniel Winter

 

Hey,

 

I wanted to check with the community if anyone is using a private statuspage for customers. 

Atm we do not want to provide public insights into the Statuspage which is why we are looking into a way to provide a statuspage to a smaller customer audience behind SSO.

From all the documentation it sounds more like the private Statuspage is for internal employees but I wanted to double-check if anyone has set this up as I mentioned. 

Jesse Klein

Hi Daniel,

Jesse from the Statuspage support team here. I wanted to chime in on this to share my experience of what I see folks using private pages for.

Generally speaking, it's mostly internal users. The reason for this is our authentication methods. We have SAML, Google Auth, and IP allowlisting. These tend to favor internal teams because you have control over these configurations and no external users that can complicate the setup.

Despite the more widely used use case, there are some teams that have private pages for external users. As long as you use one of the authentication methods, it'll work.

What's more common for external customers, though, are audience specific pages. This allows customers to be added to certain groups and see what's relevant to them. It also supports username and password instead of requiring the other methods. 

Hopefully, that helps! If anyone else in the community does use this, please feel free to share!

Regards,
Jesse