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Opsgenie Incoming Call Routing sub menu

Edison Roberto Oliveira da Silva Jr.

Regarding Opsgenie Incoming Call Routing, I have a request to create a call submenu, like press 1 for sales and after pressing 1, have some more options like press 1 for internal sales and 2 for external sales. Is this possible? If so, how to do it. Thanks

Accepted answers

Harshitha Devarasetti

Hi @Edison Roberto Oliveira da Silva Jr. ,

Thanks for reaching out to the Opsgenie community. My Name is Harshitha, and I am happy to help:)

I hope you are doing well. Sure, you can enable the auto-attendant feature under the "Forward Call to" and customise it accordingly. Here is the example screenshot:

Screenshot 2024-08-06 at 6.04.06 PM.png

Here is the document you can go through for more details: https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#How-to-forward-calls-with-auto-attendant.

Best Regards,
Harshitha Devarasetti.

All comments

Harshitha Devarasetti

Hi @Edison Roberto Oliveira da Silva Jr. ,

Thanks for reaching out to the Opsgenie community. My Name is Harshitha, and I am happy to help:)

Edison Roberto Oliveira da Silva Jr.

Hi Harshitha,

Yes, this configuration we are using now, but my question was like, first press 1 to Sales and after that a second menu with new 2 options like 1 Internal sales and 2 to External sales. Its possible?

Thanks for your reply.

Harshitha Devarasetti

Hello @Edison Roberto Oliveira da Silva Jr. ,

Thanks for the clear explanation.

Unfortunately, this isn't feasible as of now, but we do have a feature request in place: https://jira.atlassian.com/browse/OPSGENIE-771

Warm Regards,
Harshitha Devarasetti.

Edison Roberto Oliveira da Silva Jr.

Got it. Thank you Harshitha

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