How can I see the email with the code sent to me to log in to my Jira account?

Question

I have a company email, and I want to log in to Jira with it, but even though it says it has sent me a verification code, I can't find any email when I check my inbox. The emails that it says have been sent are not reaching me. Can you help me solve this problem?

Thank you.

Rilwan Ahmed · Answer

Dear @Ömer ,

Please contact Atlassian Support directly in https://support.atlassian.com/contact/#/

Ömer_m2n289 · Answer

I tried the steps you suggested, but I couldn't reach a solution

Our admin checked my account status and found that it has an error message. I looked up the error on Google and I think my email might be on your email suppression list. Can we consider this scenario?

Error from email provider: 550 5.4.1 Recipient address rejected: Access denied. [ZR1PEPF0000077C.CHEP278.PROD.OUTLOOK.COM 2024-07-22T08:53:20.794Z 08DCA389285A792A]

Rilwan Ahmed · Answer

Hi @Ömer ,

Welcome to the community !!

* Verify if you have spelled correctly your email address
* Did you check your spam/junk folder ?
* Does your organization allow emails from external domains ?
* Check all your folders/subfolders