How to set Insight object if it's only one

Anna Smirnova_mgrvyh

Hi!

I have four Insight fields which are connected one by one. As Department - Division - Division 2 - Position. We choose option in first one and related objects of the second one are shown. But mostly we have only one available option for Division 2. And some users don't want to choose one out of one. 

Is there a way to set object if it's the only one available? And to do it with SR Behaviuors on JSM portal 

Mark Higgins

Hi @Anna Smirnova 

Welcome to the community.

I making assumption here, in that, what I believe you are looking for, is that , if there is only one option for that asset, then the field defaults to that asset.

In the custom field area:

The last line is a check box to display a default object when this field appears in the customer portal.

If I turn this on, then in my portal, I get a list of all Applications that have a status != Retired.

If there is only one item, then you should see that?

Let me know, if I am on the right track.

Cheers

Mark