I want to solve the duplication problem

Question

My project was created with the aim of creating internal maintenance calls in our transport company, so the reporter creates the call with the vehicle's license plate and selects the workshop where the maintenance will be carried out. So when they end up creating 2 calls sometimes to the same workshop, I wanted to know how I can resolve this automatically without having to notify them about the incident

Gustavo_o2awkc · Answer

Hello, I saw that I was going to have some problems with the rule, so I needed an intelligent value for the WORKSHOP field, so that when it is EQUAL, in 24 hours and the summary is the same too, it executes, because today this is how the rule is it will cover old items, as the same vehicle will have several so-called

Mikael Sandberg · Answer

Instead of using a separate status for duplicate you could use Resolution, that is what I use in the example automation above.

Gustavo_o2awkc · Answer

Perfect, I believe that today it is not possible to create a trigger to avoid the creation of an item if there is already another one (avoiding duplication), but however this way I already achieve something, I think I will create another status in the project with the name DUPLICATE to make it easier to deal with