Hi,
We are using Data Center 8.20
I have a very simple automation rule:
- Trigger - Status Changed
- If - Status = xxx and Approvals = Approved and "customer request type" = xyz
- Then - Send email to involved customers
The problem is JIRA is sending duplicates of the emails to users. Basically, the email does send but in the body of the email - the details are copied 4 times which is really a poor experience.
I do I have specific request type ( i.e xyz in the rule above) since I want to automated email to send out specific fields. I was advised that this was working - but today its sending duplicates.
Any assistance would be appreciated.
Thank you!
