How do I get the subtasks of a ticket to reflect the SLA of that of the parent ticket?

Question

I have a parent task that is 56 hours overdue (show in SLA) but it has some attachments and I converted the name of the attachments to subtasks. Of course, because I created the subtasks today, it doesn't show that the subtasks are 56 hours are overdue as the parent ticket. Anyway to navigate this?

Sub-task SLA:

Parent issue SLA:

Do I need to have admin access for this?

Callum Carlile _Automation Consultants_ · Accepted Answer

Hi @bunny , welcome to the Atlassian Community!

There is not a quick and easy way of doing this, as the SLAs are only triggered from the SLA settings.

I would also question the logic behind this decision. Subtasks should be used as a way of breaking down a parent task into smaller sections, and any SLAs on the parent task usually encompass all subtasks beneath it (I haven't seen this requirement to copy SLAs from the parent to subtasks very frequently)...

If this is a firm requirement however, you may be able to do this through some custom automations - e.g. If your subtasks used the same workflow as the parent, you could create automation rules which sync the subtask statuses whenever the parent is transitioned, which would then also act as the trigger for the SLA (assuming your subtask issue types fall within the JQL in the SLA settings).

Hope this helps!