I would like to investigate if the two following actions are possible in Jira Service Management

Hamza Aldraimli

 

 

 

 

Questions

• Is there a way to bypass sending the survey results when closing a specific ticket
• Is there a way to bypass the SLA when closing a specific ticket

 

Raphael Lopes_0jawwx

• Is there a way to bypass sending the survey results when closing a specific ticket
  • You can disable the option in the project settings.
  • 
• Is there a way to bypass the SLA when closing a specific ticket

  • In the project settings, you can use a JQL to override the closed status.

    Ex: status != Closed