I am really in emergancy about confluence administrator account due to changing directory order

Question

I logged in admin confluence account and changed confluence directory orders.

1. Jira Server
2. Confluence Internal directory

to

1. Confluence Internal directory
2. Jira Server

Then now I can not login by admin confluence account. This is an only admin account. Could anyone please help me?

HuiEun Lee · Answer

Hi @Fabio Racobaldo _Catworkx_ ! Thanks for your reply!

As I reply above comments, I resolved it without updating DB.

Really, thank you again!

HuiEun Lee · Answer

Hi @Sreenivasaraju P ! Thanks for your reply!

Fortunately, I've resolved it just now without handling DB.

The each directories account, Jira and Confluence account, has each account info. Before changing order, it needs to use Jira's login info. But after changing order Confluence internal directory in first, it needs to use Confluence login info(old password).

Luckly, the confluence admin account user remembers the Confluence login info(old password).

So, by using old password, I can recover it!

Really, thank you again

Fabio Racobaldo _Catworkx_ · Answer

Hi @HuiEun Lee ,

my suggestion is to change directory order by a DB query and restart the application.

select * from cwd_directory;

Check your directory ids and then perform an update :

update cwd_directory set directory_position = 2 where id = <YOUR DIRECTORY ID>;

After doing that please check memberships for your account in internal directory/global permissions in order to avoid the same issue at next directory id change.

Hope this helps,

Fabio