I cannot create a new account

Question

I am trying to create the new account directores.pad@sangaban.com.pe to my company users. The process flow until the system (atlassian account creation) shows a verifycation windows and should send a verifying code. But this email never reaches the user emailbox. I had checked in the mail server, it does not reach the email server. I have tryied many times.

Cesar Castro _JOTIC_ · Answer

Hello Alisson

Yes, We did delete that account and created another similiar without the dot in the name.

And so, it operates fine.

We will continue to use the cloud app Trello.

Best regards.

Cesar Castro

San Gaban SA

Brittany Joiner · Answer

@Cesar Castro _JOTIC_ were you able to get this resolved?

Alisson Sartor · Answer

Hello, Cesar!

I tried to send a new confirmation email and password reset to the address you mentioned but got this error

Recipient address rejected: User unknown in virtual mailbox table

User unknown in the virtual mailbox table indicates that the email address you are trying to send the notification to does not exist or is not recognized by the email

Can you confirm with your IT if it's everything ok with this email?

Kind regards,
Alisson
Trello Team