Limit of participants of a free workspace reached even if not true even if it is not

Gianluca_3i7th2

Hello!

I would like to join a volunteering association free workspace. 

The admin is inviting me but he always get the message that the limit of 10  participants max has been reached.

He checks extensively the workspace but only 7 participants are connected. 

Is there anything that we can do?

How can I join the Trello board?

Thanks in advance

Brittany Joiner

@Gianluca i suspect there are probably 7 workspace members, but more collaborators, which means more than 10 people involved in some of the board in that workspace. If you go to the workspace members page, what does the collaborator number say (not the workspace members)?