Failed field mapping during sync

Question

Hello,
We are mapping a string field in TFS to a custom field in JIRA called "Account". However, we are getting this error:

System.Net.WebException: Errors: {
 "customfield_10610": "Account is required."

But we have already created a mapping between the TFS and JIRA.
Note, on the JIRA side, the "Account" custom field is marked as LOCKED. Not sure if that makes any difference.

account_value_map.png

Michał Nykiel · Answer

The only workaround I can think of right now is to make the Account field optional. It looks like you can configure this in Tempo Accounts Configuration: https://tempoplugin.jira.com/wiki/display/ACCOUNTS/Accounts+Configuration

Gary Brown_6l4trl · Answer

If I exclude this field mapping, the error reads "Account is required."

Is there any way around this?

Michał Nykiel · Answer

Hi Gary,

unfortunately, as the error messages says, we currently do not support mapping of custom field types like the Account field. I've created an issue TFS-1272 for that, you can add yourself as a watcher to be notified on any progress. However, keep in mind that it's not on our roadmap right now, so please be patient.

Regards,
Michał Nykiel