Notification issues

Lara Costello

Hi,

I have a Board I am watching and I have requested to recieve all notifications by email for any changes to cards or any cards which are added. We have run some test cards but I am not getting any notifications, my boss who is also on the same Board is receiving emails no problem so we cannot figure out why he can get them and I cannot?

Alisson Sartor

Hello, Lara!

I checked, and you don't have any mail suppression issues, according to our system so we can exclude this possibility.

• Have you checked your Account settings page? 

You can set your notification email preferences by clicking the notifications button in the header and selecting "Change notification email frequency". Options are "Never", "Periodically", and "Instantly." "Periodically" is the default, and any unread notifications in Trello are emailed out as soon as possible.

Emails contain a collection of all unread notifications. Email summaries won't include any notifications you've already read on the site. You can reply to individual notifications from within a notification email to add a new comment to the card that is referenced in each notification.

You can also select which notifications you receive when ‘watching’ a card, list, or board.

You can check more details on our page here: Receiving Trello notifications

Let me know if that helps.

Kind regards, 
Alisson
Trello Team