Suppose we have a status "Awating Client Response", if a ticket is in that status for more than 3 days then it should be rejected automatically along with its sub-taks.
Hi @Jira Billing ,
You can try jira automation. Using Scheduled automation you can do transition of the filtered issues.
Thanks @Sreenivasaraju P ,
According to my understanding, we can run a scheduler at a fixed rate (number of days) and specify some conditions (JQL) at which it should run.
However, I want the scheduler to check every day if an issue is in a particular status for more than 3 days. If it meets this condition, the issue should transition from that status to another specified status.
If it is not possible through schedulers then kindly suggest any other methods.
can you please try to created a filter using below query and check.
status = "Awating Client Response" and status CHANGED TO "Awating Client Response" BEFORE -3d
then you will get the required tickets only and automation can run on these tickets only.
Thank you @Sreenivasaraju PP. It works.
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