My company email domain changed

Matthew Whiteman

My company email domain has changed, and Atlassian will not allow me to change my email address without sending to my old domain, which I no longer have access to. I'm trying to upgrade my plan to premium and onboard my team, but I can't seem to do a simple email address update. I deleted my Trello account but when I attempt to set it up again it just reopens the account with wrong email address. 

 

Brant Schroeder

@Matthew Whiteman welcome to the Atlassian community

Please submit an issue to Trello Support here: https://support.atlassian.com/contact/  Scroll to the bottom and submit login to submit a support issue.  (I am assuming you can still login if not let me know an I can escalate your request with support here.)

When you say the domain changed, did they get a new domain and now no longer have access to the old domain?  Or did you change companies?  

If you changed companies you can reach out to your old company to have them assist in getting your Atlassian account updated.

If the domain has been changed do they have access to the old domain?