We have a 10 JIRA's user and we need a Service Desk to 80 customer with 3 agents. In addition to 3-agents JIRA Service Desk licence, we must buy a 100-user JIRA licence or a 10-user JIRA licence?
In this case for your customer you don't need any license. They don't need JIRA User.
For the Agent User you need JIRA License + Service Desk Agent License.
Regards
Hi Pilar,
No need to buy license for SD customer's.
Service desk is Agent base ass mentioned here Service Desk Licensing
You might be interested to take a look at this document too Public sign up for SD
Cheers,
Sam
As far as I understand the SD licensing you need JIRA license for every customer and SD Agents for the 3 agents only. So: 100 users JIRA + 3 SD agents
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