Assigning users a task but they are not Jira agent.

Question

Hi,

I am trying to assign a task to a team member that have no Jira license. However, it shows that the users cannot be assigned issues due to lack of the license, is there any other alternative that I can assign task without having to purchase a license?

Heenaben Sardarbhai Chaudhary · Accepted Answer

Hi @kaiyao ,

assignees have to be created as JIRA users, but they don't actually have to have active seat licences to get email notifications, etc. Under Admin/User Management/Create User you can add names and email addresses without having to assign them to any group.

Jovin · Accepted Answer

Hey @kaiyao

Jira software requires users to be licensed and have access to the project to be able to be assigned issues.

* Check that you have invited the user and they have accepted the invite. Note that you will only get a bill once you reach your 11th user. https://www.atlassian.com/software/jira/pricing
* Go to your project and make sure they’re in the team members of it too, that will give them project access. https://support.atlassian.com/jira-service-management-cloud/docs/view-team-member-roles/