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Notify non-jira user (email) about issue closed

Lasse Holm

Hello,

We need to send an email to the customer (end-user) that reported the issue, when the issue is closed. The customer does not have access to Jira (Cannot log-in).

The email should only contain the issue key and a custom field describing the issue in "layman's terms".

The customer email could eg. be stored in a custom field.

We would appreciate a minimum of coding. Which plugins would you suggest that we use, and how?
(I'm not a very experience Jira administator)

Accepted answers

Thomas Heidenreich

We use the ScriptRunner plugin with the builtin "Send a custom email" script, which listens for an issue closed event, for exact the same use case.

All comments

Radek Kantor

Hi,

I think that it is impossible without coding , the best solution will be create own notification type (like Text Custom Filed Value) where email address will be stored. Or you can use listeners on issue events (more: http://confluence.atlassian.com/display/JIRA/Listeners with MailListener example). What version of JIRA are you using?

Lasse Holm

Hello,

Thank you for your answer. I was hoping for some solution involving some simple scripts only.
We are using JIRA 4.4.4

Amrut B

Hello Lasse,

There is an easier way, install a plugin: email this issue

The email Template will have to be customized as per your requirements.

I think this is what you are looking for.

Do let me know.

Amrut.

Lasse Holm

Thank you for you answer, Amrut.

I am familiar with the Email-this-issue plugin. It lacks the most important, though. I need to send an email automatically when an issue change status to closed.
If I could set up email-this-issue plugin, so that it would send an email (email-address in a custom field of the issue) when an issue change status to closed, -then it would be perfect.

Renjith Pillai

Unfortunately no.

unknown

If you just want to script something, then you will need to use Jelly, apparently it has email tags and more. Worth investigating if you want a solution but don't want to write Listeners.

Lasse Holm

I have looked at the JJupin Scripting plugin

https://plugins.atlassian.com/plugin/details/43318?versionId=1041382

which seems to make this possible without having to know a lot about plugin development, how Jira works internally etc.

Lasse Holm

Anyone have any experience with this plugin?

unknown

This is now possible with JEMH 1.2.x that now supports per-issue event notification for non jira users.

You could, if you wanted, provide just an ISSUE_CLOSED customized response in HTML or TEXT to a user who's email is stored in a nominated custom field, that JEMH populates if it created the email.

See editing screenshot.

Thomas Heidenreich

We use the ScriptRunner plugin with the builtin "Send a custom email" script, which listens for an issue closed event, for exact the same use case.

Riada

Hi,
You might want to check this one out as well:
https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.notificationassistant

Vera Henrichs

Do you mean no that Email-this-issue can't send emails when an issue is closed or that you can't do it without coding?

Thank you!

IcM Admin

Maybe now it is easier to use post-function of type script (Script Runner groovy script) rather than relying on the listeners

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