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JIRA - display name on outgoing mail

Shannon Davis

I just changed the account from which we send JIRA outgoing mail, if only because I was able to configure incoming mail with the new account,and I would like people to be able to "reply-to" and have comments added to their issue.

Since I made the change, the Display From went from "Davis, Shannon (JIRA)" for example to "Enterprise JIRA", which is the display name of that mailbox. It was nice because I could see who had made the issue change, or added a comment, and then I knew whether I really had to read that or not.

I can't see any way to get it back, nor did I change anything beyond changing the account.

I am on version 6.3.12 if it matters.

Accepted answers

Shannon Davis

I think I figured it out - Gabrielle.

Prior to this, the account was not authenticating and was just sending mail out without authenticating.

Once I added authentication with the new account, I believe that was over-writing any header that JIRA came up with.

I have removed the authentication and will test to see if this works.

All comments

unknown

Where did you make the change? Did you change the "From:" Email address in your Project Notification Scheme OR did you change it in your SMTP Server so that a particular account will display "Enterprise JIRA" instead of an actual person? Check both of these.

Shannon Davis

I think I figured it out - Gabrielle.

Prior to this, the account was not authenticating and was just sending mail out without authenticating.

Once I added authentication with the new account, I believe that was over-writing any header that JIRA came up with.

I have removed the authentication and will test to see if this works.

Shannon Davis

I only changed the From email address, but I also added authentication. However, your answer gave me the clue I needed to think about what else had changed. Apparently adding smtp authentication will allow the smtp server to over-ride whatever JIRA sends.

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