Set Due Date for 30 days pass Created Date

Mike Loving

I would like to automatically set the due date of an issue on creation and set it for 30 days pass the created date.

For example: Issue ticket has a created date of 1/1/2024, due date should auto populate with 1/30/2024 when created date was triggered.

Jovin

Hey @Mike Loving

This should be simple enough, meanwhile I don't have Data Center/Server the concept should be similar.

1. Create an Automation rule where the trigger is "Issue Created"
2. Add an action for "Edit Issue" and set the field as "Due Date"
3. In the value to set for the field put {{now.plusDays(30)}}
4. Test, and done!