A Tale of two Jira instances and one Confluence instance

Question

Hello,

so my company has one big Confluence instance, which in turn is connected to two separate Jira instances. This rather bizarre constellation is due to the organizational structure (subsidiary with own jira). But hey, it works.

There is one little caveat which really bugs me, and even our consultant says there is no solution. I constantly get a notification to authorize the Jira instance of the subsidiary. I do not even have the proper permissions to do so. I'm pretty sure this can be avoided somehow. Can anybody share any light on this?

Thanks,
Stefan

Kristian Klima_gtcuat · Accepted Answer

Hi @sseifried and Welcome to the Community.

I have experience with two Confluences and one Jira on both the Server and the Cloud.

Sharing my experience hoping it might point you in a viable direction.

I get a similar message (in English) in the following scenario.

I have a Jira ticket with 5 users somehow involved. Out of those 5 users, 3 have access to both Confluences (let's call them A and B) , 2 can only access on Confluence B.

When I share a link to Confluence A, Jira prompts me to authorize/give access to those two individuals who can only access Confluence B.