all my team mates have roles as USER. they do not see the option of OVERRIDE on their shift schedule, but being admin i can see that option.
as explained in article - https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/
Hi @Narendiran Rengamani ,
John from Opsgenie support, happy to assist here.
Users can add overrides for themselves only, whereas admins can add overrides for other users:
https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/#Override-a-schedule
This is a screenshot from a logged in user:
Thanks John
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