Limit Customer Request Types By User Group In Jira

David Harkins

Is there a way to limit the available Customer Request Types as part of a behaviour?

Trying to to get this working at a basic hardcoded level first 

LinkedHashMap optionMap = [:]

optionMap.put("-1", "None")

getFieldByName('Customer Request Type').setFieldOptions(optionMap)

But cannot get this to work yet.

We have been limiting which Issue types can be raised from the blue create button in Jira,

Now we need to the same for the Request Types, as some should only be raised via the portal.

David Harkins

I managed to get this working in a different way, by means of checking is a user is a Group or Role.
If they are, and it meets the criteria for that request type, the fields for that request type are set as required. (Visible, Read Only, Form Value, Label, Description).
if not, all other fields remain hidden and an error is displayed stating the user does not have access to that request type.