Different immediate account deletion

Question

Hello, I'm needing an account deleted immediately (not this one), because I need to switch this account to the email address of the account that needs deletion. I have set the account to delete, but it is pending for 30 days and that doesn't work for us. I need that account deleted immediately, but I can't successfully send a support ticket (and even when I try I have to do it as a "Billing" question instead of an "Account Issues" question because Account issues doesn't even give me the option to submit a request....at least billing I can click a submit button and get the message that it didn't go through).

Also there doesn't appear to be any phone customer service.

Arthur Delaney · Answer

Thanks! But yeah, as mentioned in my post I have not been able to successfully open a support ticket...and even if I could I would have to do it through their "Billing" which isn't accurate.

One of the reasons for this is that I don't want to reactivate the account that is pending deletion (in case I just have to wait the full 30 days, I don't want to restart that 30 days), so I have to submit it without being logged in (since this account I'm posting from really really should not be deleted and I don't want them confused). This gives me less options when trying to put in a support ticket. The only one that even allows me to get to a submit button is "Billing" and that errors out...all morning. (See screenshot).

Dave Rosenlund (Trundl) · Answer

Welcome to the community, @Arthur Delaney  👋

This community is mostly comprised of Atlassian customers like you (and me). It's a peer network where we help each other out to the extent that we can. I.e., you're not talking directly to the Atlassian support team when you post here 🙂

For issues like this one, you'll need to contact Atlassian directly. If you haven't already done so, I suggest you open a support ticket with the Trello account/billing team.

Best,

-dave