I lost access to my account. I need help to back it.

Question

I was using local email, linked to our website.

Situation changed. Site was closed and disappeared. Emails connected to that not accessible any more.

I couldn't access to my (studying) account any more.

Pls help me to fix that. I need to continue studying. So I do really need that information.

(My new email for contact - rus.sto2021@gmail.com)

Thanks in advance.

Jessica · Answer

Hi @Rus Sto

I hope you are doing well. Welcome to the Atlassian Community!

I understand that you are no longer able to access a site you used to have access to before.

Do you have any information about the environment and site you used to access back then? 
The URL link, for example?

If you know which e-mail address you used to connect to that site, I'd like to ask the same question as Trudy: are you trying at https://id.atlassian.com/ and having any issues when trying?

Any additional information on the issue you are having and details may help trying to identify a possible next step.

Regards,
Jessica

Trudy P Claspill · Answer

Hello @Rus Sto

Welcome to the Atlassian community.

What actions are you taking and what results are you experiencing?

Are you trying to access Atlassian Cloud and experiencing a failure trying to login?

https://id.atlassian.com

Are you trying to connect to a specific Confluence instance and experiencing a login failure? Or experiencing a denial of your access?

Has the company/service that provided your original email address stopped providing email services?