Slack notifications showing HTML tags from incidents

Bogdan Hristovski

Hello there!

So we are testing out Statuspage and we have created some templates for incidents. We are using HTML tags to make some parts of the text bold. Like the below example:

 

"<b>Next Update</b>: As the current status changes."

 

These work fine on the status page and in the emails, but when we receive Slack notifications, the HTML tags are showing, example below:

How can we resolve this or can we use something else so these tags are not showing? Maybe another way of doing this?

Thanks!

Egor_abdi6j

Hey Bogdan, 
Thanks for reaching out to Atlassian Community!

To avoid HTML tags appearing in your Slack notifications, you can use Markdown formatting instead of HTML tags. Statuspage supports Markdown, which is also compatible with Slack’s formatting.

Here’s how you can update your template to use Markdown:

 

Example:

 

Instead of:

<b>Next Update</b>: As the current status changes.

Use:

**Next Update**: As the current status changes.

Updated Template:

 

Replace all instances of HTML tags with their Markdown equivalents. For example:

 

• Bold: **bold text**

• Italic: _italic text_

• Code: `code text`

• Link: [Link](http://example.com)

 

By using Markdown formatting, your notifications will render correctly in Slack without displaying raw HTML tags.

 

Additional Notes:

 

•Make sure to test the Markdown formatting in both Statuspage and Slack to confirm it appears as expected.

•If there are any specific cases where Markdown doesn’t render correctly, you may need to adjust your formatting accordingly.

 

Implementing Markdown should resolve the issue with HTML tags showing in Slack notifications and provide a consistent formatting experience across different platforms.

I hope this helps! 

Best Regards,
Egor