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assignee component lead as a component lead

julia casagrande

Hello,

I have a service project, which each task should be assigned to the component lead, but it is not working. when i create the task go automatics to unassigned. and if i try to change later, its only work to the adm people.

What should i do?

Accepted answers

Michael Wohlgemuth

Hello.

You need to make sure you have the following:

At least one component in the project
A component lead assigned to this component
The "Default Assignee" in the component settings - set to "Component Lead"
The permission scheme option "Assignable User" needs to have the users that need to be assigned in it

When this is all setup, the issue should get assigned to the component lead (if the component was chosen) once it is created.

All comments

julia casagrande

In my Default assignee field, i cant see the the Component lead

Fazila Ashraf

Hi @julia casagrande

So in the Default assignee of the component, you do not see 'Component lead'? Or are you checking in the project details' default assignee?

Does this component lead has product license and assignable issue permission?

julia casagrande

I didnt understood.

I cant not she in the default assignee the option component lead, in the details of the project... Because i need to be able to assignee automatic the tickets just selecting the component (that it will assignee directly to one person)

Screenshot 2024-05-14 alle 12.09.44.png I

julia casagrande

And is i create a ticket now, which has the component lead, when i create the ticket dosent assignee to the component person... but goes to unassignee

Michael Wohlgemuth

Hello.

You need to make sure you have the following:

At least one component in the project
A component lead assigned to this component
The "Default Assignee" in the component settings - set to "Component Lead"
The permission scheme option "Assignable User" needs to have the users that need to be assigned in it

When this is all setup, the issue should get assigned to the component lead (if the component was chosen) once it is created.