How should we handle / map JIRA tickets that have been 'Canceled'?

Question

We have a 'Cancel' status in many of our JIRA Workflows. It is used when the team(s) have determined that a story / bug etc. is no longer needed.

I think we would want to capture this state in JIRA Align but using the 'Accepted' state doesn't seem right because it isn't really 'accepted' work.

I'm concerned that through the JIRA <--> JIRA Align connector this work will appear in JIRA Align (even linked to a Feature) and if it is canceled in JIRA (and work is naturally discontinued) any associated Features would now have Stories that are never resolved (creating issues with reporting, Misaligned issues etc.)

What is the suggested way of dealing with work from JIRA that has been 'Canceled'?

Michael Holian · Answer

Align supports Canceled, and you can map to it. I added a cancel status to my Jira workflow and map the status to the state

There is a challenge when someone cancels

You have to be careful about not allowing people to 'uncancel' stories, however, since the issue remains canceled in Align for a few minutes until the Jira sync re-occurs, they should not be trying to close the item until it completes its sync in Align.

Allan Maxwell · Answer

Jira Align allows you to map a cancel status which will cause Features and Stories to be move into Jira Align's Cancel Items Bin.