Creating schedules without integrations and escalations

Maxim Chechenev_0mfxjs

I have a team schedule for our alerts and incidents. It works fine.
Now I want to create another schedule but for internal support rotation, so it should not have integrations and alerts at all. I want to use Opsgenie as a tool to manage this process (we have daily rotation of people who is responsible of helping support team of our product). I cannot find how I can do it with existing team - I want this schedule to be excluded from any alerts. 

It was straightforward when I used PagerDuty, but I cannot understand how to do it in Opsgenie/

Tejaswi G

Hi @Maxim Chechenev,

 

This is Tejaswi here from the Opsgenie Team and here to help.

 

You can create an internal schedule for your internal support team and don’t route any alerts to this newly created schedule. You can control the routing of alerts via routing rule and escalation policy and not route any alerts to this new created internal schedule and use it only for the tracking purpose.

 

If you have any further queries, Feel free to log a ticket at our Support portal.

 

Kind Regards,

Tejaswi