How to be notified when a form is submitted

Question

Hi all,

I have created several forms for other departments to submit their requests to my team. However, I do not receive a notification when a new form is submitted, nor the reporter does (not when he/she submits the form, neither when the request is assigned to a team member).

Ps. I already checked the Notifications page in Project settings, and everything seems to be correctly selected, although I am not sure if it applies to Form as well.

Could you please confirm if it is possible to allow notification to both the Jira Admin and the Reporter when a new form is submitted (regardless of issue type)?

Thank you!

Lia Capasso · Answer

Thank you for taking the time,Mohanraj. Any chance this could be submitted as an improvement action?

Mohanraj Thangamuthu · Answer

Hello, Good day. If you are using Jira service management then you can refer : https://confluence.atlassian.com/jirakb/forms-using-automation-to-notify-a-user-when-a-form-has-been-submitted-on-an-issue-1319246880.html#:~:text=Open%20the%20service%20project%20%3E%20Project,Select%20New%20action%20%3E%20Send%20email.

We don't have same option on Jira work management project though.