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Alert Detail Value is not in Alert Analytics after recent update we used to see it

Albert Alvarez

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Tejaswi G

Dear Albert,

Thank you for contacting the Opsgenie community. We have noted your request to view alert details in the new Analytics UI.

We have a feature request with the ID OPSGENIE-1996 for this particular request.
You can upvote the feature request and add yourself to the watcher list to receive updates on the status of the request.

If you have any further queries or concerns, please feel free to reach out to us.

Best regards,
Tejaswi

Albert Alvarez

Thank you for the update, Tejaswi. I have a question out of curiosity, as someone working in a similar tech industry. How is it that a feature that was previously available has now become a new feature request? The feature was functionally removed without informing customers and is now causing production issues in our reporting. We are now being asked to vote to have the feature added back, which is frustrating for us. Can you please advise how this issue can be prioritized or escalated? It is causing a bad customer experience on our end.

Regards,

Albert

Tejaswi G

Hi Albert,

We apologize for the confusion but these changes are part of https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/ however, we have an update from our engineering team and the requested feature is now available. This will now allow you to download the detailed alert view.

You can also leave your feedback to our engineering team as a comment to the https://jira.atlassian.com/browse/OPSGENIE-1996 ticket and If you have any further questions/issues, please feel free to log a ticket with us at:support.atlassin.com/contact and we are happy to assist you.

Kind Regards,

Tejaswi

Basel Qumsiyeh_g9xql0

Hi @Tejaswi G this update doesnt solve the problem for us. What we need is the ability to see the "Alert Details" field specifically in reports. This is a custom key/value map that contains metadata that we attach to alerts via the SDK. Specifically, its documented in your SDK here (see the `details` field there).

In the old Analytics UI, we used to be able to see and filter on various "Alert Details" custom fields. In the new Analytics UI, we cannot. We need to be able to export custom "Alert Details" via CSV, and ideally be able to filter on it via the UI.

Thanks

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