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Is that possible to use opsgenie as a standalone tool if subscribed to JSM already?

Rishabh Tamrakar

I use free version of Atlassian cloud and JSM is enabled there for a POC and when I try to access ospgenie URL it says
"Jira Service Management now offers the Opsgenie capabilities natively, so separate access to Opsgenie with your account is no longer available. Contact us for guidance on using Opsgenie
functionality within Jira Service Management."

I tried to use opsgenie features from JSM like Alert list and On-call but I do not find myself comfortable this way but want to use opsgenie on it's original form itself not bundled with JSM.

Is that possible somehow?

Accepted answers

Shashwat Khare

Hi @Rishabh Tamrakar ,

Yes, that's possible.

Please log a ticket with us using this link for your JSM bundled Opsgenie to be split into a standalone instance.

Best,
Shashwat

All comments

Shashwat Khare

Hi @Rishabh Tamrakar ,

Yes, that's possible.

Please log a ticket with us using this link for your JSM bundled Opsgenie to be split into a standalone instance.

Best,
Shashwat

Rishabh Tamrakar

Great, Thanks I'll log ticket there

Rishabh Tamrakar

Hey @Shashwat Khare I had created ticket by the link you provided but I haven't heard back from anyone.

Shashwat Khare

Hey @Rishabh Tamrakar

May I know the ticket number for this issue?

Best,
Shashwat

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