Chatbot Integration?

Brady Buttrey

Hi there,

I am looking to integrate a chatbot on to my customer portal once we purchase JSM (Data Center). The chatbot would be something that we have already built, not a chatbot provided through an app or anything in that nature. I spoke with someone who mentioned that building Jira from source to integrate our chatbot onto the customer portal has a bug that would make that unsuccessful. They also mentioned that integrating the chatbot could be done using a third-party-app. I'm not quite sure how that would work in terms of having the chatbot present on the portal. I have also thought that maybe it could be done by creating a plugin with the plugin framework 2. Does anyone have any advice or experience on how we could integrate this chatbot on our portal? 

 

Thank you in advance for your responses. 

Brant Schroeder

@Brady Buttrey As you explained you have three options.  I would suggest not changing the Jira code as this is horrible to maintain and could introduce a security vulnerability.  

The easiest implementation would be to use an app like refined and then you can add your own JavaScript to the portal to implement your chatbot.

Your third option would be to build your own app.  This would require you to learn how to do this, maintain your app to ensure it works with the latest release, etc.