How to bulk update issues as External System Import does?

Question

Hi everyone,

I need to update some field of a set of issues that are listed into a CSV or XLS file.

I am used to importing using External System Import option but, how could I bulk update from a file as External System Import does?

Thank you in advance,

Javier.

Javier · Answer

Thank you, Nic. I have checked the actual status of the issues and I have resumed the import process using destination statuses that are compatible with the workflow but the error still appears. The most strange thing is that the name of the workflow that appears in the log (CIS FRANCE CIS ANOMALIES V2) is not the workflow that is currently assigned to the issues that I am trying to import (I have checked the issuekey, issuetype and the workflow scheme that have associated). Let me provide the log: 2014-10-22 10:31:46,666 INFO - Import started by admin using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Importing: Users 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Only new items will be imported 2014-10-22 10:31:46,666 INFO - 0 users associated with import. 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Finished Importing : Users 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - 0 users successfully created. 2014-10-22 10:31:46,666 INFO - Retrieving projects... 2014-10-22 10:31:46,666 INFO - Project ExternalProject[jiraId=,id=,externalName=,name=,key=AXACISPA,url=,lead=,description=,projectCategoryName=,avatarUrl=,assigneeType=,versions=,components=,issues=,workflowSchemeName=] already exists. Not imported 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Importing: Versions 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Only new items will be imported 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Finished Importing : Versions 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Importing: Components 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Only new items will be imported 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Finished Importing : Components 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Retrieving custom fields... 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Importing: Issues 2014-10-22 10:31:46,666 INFO - ------------------------------ 2014-10-22 10:31:46,666 INFO - Only new items will be imported 2014-10-22 10:34:35,398 INFO - Importing issue: ExternalIssue{externalId=autoid-6503892956557382688, summary=KDT_CB_S_CT_51-OA, issueType=null} 2014-10-22 10:34:35,445 ERROR - Error importing issue ExternalIssue{externalId=autoid-6503892956557382688, summary=KDT_CB_S_CT_51-OA, issueType=null} com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: AXACISPA-124518 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:717) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:851) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:762) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:354) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16) at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:366) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61) at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160) at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249) at java.lang.Thread.run(Thread.java:662) Caused by: com.atlassian.jira.plugins.importer.external.ExternalException: Status 'Closed' does not have a linked step in the 'CIS FRANCE CIS Anomalies V2' workflow. Please map to a different status. at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.checkStatus(ExternalUtils.java:187) at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:707) ... 15 more 2014-10-22 10:34:35,445 INFO - Importing issue: ExternalIssue{externalId=autoid-3931796335375488092, summary=KDT_CB_ECB_CT_52-OA, issueType=null} 2014-10-22 10:34:35,492 ERROR - Error importing issue ExternalIssue{externalId=autoid-3931796335375488092, summary=KDT_CB_ECB_CT_52-OA, issueType=null} com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: AXACISPA-124519 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:717) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:851) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:762) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:354) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16) at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:366) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61) at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160) at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249) at java.lang.Thread.run(Thread.java:662) Caused by: com.atlassian.jira.plugins.importer.external.ExternalException: Status 'Closed' does not have a linked step in the 'CIS FRANCE CIS Anomalies V2' workflow. Please map to a different status. at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.checkStatus(ExternalUtils.java:187) at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:707) ... 15 more 2014-10-22 10:34:35,492 INFO - Importing issue: ExternalIssue{externalId=autoid-8454105889356144787, summary=KDT_CB_CCB_CT_53-OA, issueType=null} 2014-10-22 10:34:35,539 ERROR - Error importing issue ExternalIssue{externalId=autoid-8454105889356144787, summary=KDT_CB_CCB_CT_53-OA, issueType=null} com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: AXACISPA-124520 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:717) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:851) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:762) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:354) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16) at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:366) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61) at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160) at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249) at java.lang.Thread.run(Thread.java:662) Caused by: com.atlassian.jira.plugins.importer.external.ExternalException: Status 'Open' does not have a linked step in the 'CIS FRANCE CIS Anomalies V2' workflow. Please map to a different status. at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.checkStatus(ExternalUtils.java:187) at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:707) ... 15 more 2014-10-22 10:34:35,539 INFO - Importing issue: ExternalIssue{externalId=autoid-1907355983083099894, summary=KDT_CB_S_CT_51-OB, issueType=null} 2014-10-22 10:34:35,586 ERROR - Error importing issue ExternalIssue{externalId=autoid-1907355983083099894, summary=KDT_CB_S_CT_51-OB, issueType=null} com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: AXACISPA-124521 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:717) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:851) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:762) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:354) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16) at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:366) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61) at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160) at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249) at java.lang.Thread.run(Thread.java:662) Caused by: com.atlassian.jira.plugins.importer.external.ExternalException: Status 'Closed' does not have a linked step in the 'CIS FRANCE CIS Anomalies V2' workflow. Please map to a different status. at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.checkStatus(ExternalUtils.java:187) at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:707) ... 15 more 2014-10-22 10:34:35,586 INFO - Importing issue: ExternalIssue{externalId=autoid-8065632652592786513, summary=KDT_CB_ECB_CT_52-OB, issueType=null} 2014-10-22 10:34:35,617 ERROR - Error importing issue ExternalIssue{externalId=autoid-8065632652592786513, summary=KDT_CB_ECB_CT_52-OB, issueType=null} com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: AXACISPA-124522 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:717) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:851) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:762) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:354) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16) at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:366) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61) at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160) at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249) at java.lang.Thread.run(Thread.java:662) Caused by: com.atlassian.jira.plugins.importer.external.ExternalException: Status 'Closed' does not have a linked step in the 'CIS FRANCE CIS Anomalies V2' workflow. Please map to a different status. at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.checkStatus(ExternalUtils.java:187) at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:707) ... 15 more 2014-10-22 10:34:35,617 INFO - Importing issue: ExternalIssue{externalId=autoid-655656645950747709, summary=KDT_CB_CCB_CT_53-OB, issueType=null} 2014-10-22 10:34:35,632 ERROR - Error importing issue ExternalIssue{externalId=autoid-655656645950747709, summary=KDT_CB_CCB_CT_53-OB, issueType=null} com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: AXACISPA-124523 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:717) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:851) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:762) at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:354) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27) at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16) at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:366) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61) at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160) at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249) at java.lang.Thread.run(Thread.java:662) Caused by: com.atlassian.jira.plugins.importer.external.ExternalException: Status 'Open' does not have a linked step in the 'CIS FRANCE CIS Anomalies V2' workflow. Please map to a different status. at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.checkStatus(ExternalUtils.java:187) at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.updateIssue(ExternalUtils.java:707) ... 15 more 2014-10-22 10:34:35,632 INFO - 6 issues successfully created 2014-10-22 10:34:35,632 INFO - ------------------------------ 2014-10-22 10:34:35,632 INFO - Finished Importing : Issues 2014-10-22 10:34:35,632 INFO - ------------------------------

Nic Brough -Adaptavist- · Answer

If you are updating the status of an existing issue, then you must map the status to one that exists in the workflow for the existing issuetype, and I suspect there has to be a transition between the current status and the new one.

Javier · Answer

Hi again, Nic.

I have proceed with your instructions.
Unfortunately, an error has been returned "Status 'Passed' does not have a linked step in the 'CIS FRANCE CIS Anomalies V2' workflow. Please map to a different status."

It seems that (while importing) it is selecting a different workflow than expected for that issuetype.
It should not, as an issuekey is provided, it should apply the current workflow for that issuetype.