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When a field value is changed, I want to create a subtask , send a email notification to intiator

sreeja pathapelly

When a field value is changed, I want to create a subtask , send a email notification to intiator and close the subtask.

I could able to write a automation rule to create subtask, establish relationship between child and parent , send an email but couldnt find any action to transition the child subtask to close/transtion to done status?

Accepted answers

Kalyan Sattaluri_iinm1n

Hello @sreeja pathapelly

Please share screenshot of your rule. You want to create sub-task and transition to done right after? If so, just need to add another action to transition it.. but before I get far.. please share your rule for us to review.

Arensa Prasta

@sreeja pathapelly yes you can do that via automation. I did a first version. But please provide more details to have a full picture.

All comments

Kalyan Sattaluri_iinm1n

Hello @sreeja pathapelly

Arensa Prasta

@sreeja pathapelly yes you can do that via automation. I did a first version. But please provide more details to have a full picture.

sreeja pathapelly

@Kalyan Sattaluri

Kalyan Sattaluri_iinm1n

Hello @sreeja pathapelly

After you have sent email or before, you do a branch on "most recently created issue" and then next step you transition it to Done. It will mark you sub-task as done. Please see screenshot on what you have to use below.

BTW, Just FYI.. In your email, if you want to reference sub-task's key, you will use {{createdIssue.key}}

Let us know if issues and accept answer if it meets your needs.. Thanks!!

sreeja pathapelly

@Kalyan Sattaluri That worked like a magic. Thank you!

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