How to write an automation to autoclose new issue when 2 fields match?

Bridget Caci

Hello,

I am trying to build an automation to automatically transition a new issue to Canceled status if the Target Date field value equals the issue create date.  I use Jira Service Management Data Center.

I can get the automation to work for all created tickets or none at all, but not for the conditions I need.

Here is my current version:

When: Value changes for Target Date

If: Customer Request Type equals Branch Rate Match Request

And:  Compare two values: Checks if {{issue.customfield_13901-val}} equals {{issue.Created-val}}

Then:  Transition the issue to Canceled

This version works for tickets when the Target Date = Created Date and when it does not equal.  For my test issue,  I entered 4/1/2024 in the Target Date field, with the Created date as 4/10/2024.  The Audit Log says this matched the Condition: Compare two values.

Can you advise on how I can set this automation so that it only auto-transitions when the fields truly match?

Thanks!

 

 

John Funk

Hi Bridget,

Can you share the actual rule? That will help us to troubleshoot it. 

And also the details of the audit log when it runs.