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Why can I not update Confluence system plugins

Stefan Roels

On my Confluence installation (version 5.1.4), there are a number of system plugins that show an update button. They do not show in the "Action Required" list. When I try to update the plugins, i get an error message stating: "An error was encountered while updating this add-on." The system logs do not show any problems. The plugins that have updates are: Code Macro Plugin Installed version: 2.0.19 Available version: 2.1.1 Confluence Business Blueprints Bundle Installed version: 1.7.1 Available version: 1.7.4 Confluence Contributors Plugin Installed version: 1.3.1 Available version: 1.3.2 Layout Macros Installed version: 2.1.2 Available version: 2.1.4 Live Search Macros nstalled version: 3.0.1 Available version: 3.0.3 Page Tree Plugin Installed version: 2.1.5 Available version: 2.2.1 Share Page Installed version: 2.0.9 Available version: 2.1.1.1 Widget Connector Installed version: 2.1.1 Available version: 2.1.6

Accepted answers

Stefan Roels

I have updated the UPM today (to V2.12.3) and the plugins update again.

All comments

Stefan Roels

A better readable list of plugins.

Code Macro Plugin
Installed version: 2.0.19
Available version: 2.1.1

Confluence Business Blueprints Bundle
Installed version: 1.7.1
Available version: 1.7.4

Confluence Contributors Plugin
Installed version: 1.3.1
Available version: 1.3.2

Layout Macros
Installed version: 2.1.2
Available version: 2.1.4

Live Search Macros
nstalled version: 3.0.1
Available version: 3.0.3

Page Tree Plugin
Installed version: 2.1.5
Available version: 2.2.1

Share Page
Installed version: 2.0.9
Available version: 2.1.1.1

Widget Connector
Installed version: 2.1.1
Available version: 2.1.6

Jack-Benny Persson

It's the same for me, I'll let you know if I can figure it out...

jing_hwa_cheok

Hi Stefan, It might be possible that you have hit into this issue https://confluence.atlassian.com/pages/viewpage.action?pageId=179443425. ' The best way to confirm this is to check the stack trace in the <confluence-home>/logs/atlassian.confluence.log file. Hope this helps. Kind Regards, Jing Hwa

Jack-Benny Persson

Hmm it was worth a shot, but I don't think this is the problem. I don't see anything in the logs when this error shows up. Also I have no other symptoms of this being the problem, and besides I already have max_allowed_packet set to 256 mb.

Jack-Benny Persson

Stefan Roels

As I already indicated in my question, there is nothing interesting in the log. Actually, when I "tail -f" the log file (and for good measure, also the log files in <confluence-install>), nothing is logged when I press the update button.

I just checked whether it made any difference if I used another browser (inspired by the fact that the answers.atlassian.com does not function properly using Chrome), but also with IE it does not want to update the plugin, nor does it generate any additional logs.

Bruna Griebeler

Many cases about UPM not being able to upgrade plugins are related to a proxy or firewall blocking them.

Try bypassing the network proxy or keep monitoring the network to check if the requests are being made by the server.

Cheers!

Eric Jones2

I have no firewall or proxy on that machine and this is a fresh install of Confluence 5.1.4 for evaluation purposes.

Jack-Benny Persson

I've just been running a packet capture on the firewall to see if any packets are trying to get through. Started the packet capture, hit Update on a system plugin in Confluence and recieved the usual error message, checked to packet capture and nothing. Confluence arn't even trying to contact Atlassians servers or anything. The packet capture was indeed empty (but working, I checked the traffic while browsing the Marketplace, and that traffic showed up). But I don't think the problem is the UPM, since user-installed plugins updates just fine.

Jack-Benny Persson

Upgrading to Confluence 5.1.5 no longer marks these system-bundled plugins as upgradable and for example I now have the Descions blueprint (which I was after all along). I still see it's says version 1.7.3 though but since it has the "new things" I'm happy.

Stefan Roels

I have updated the UPM today (to V2.12.3) and the plugins update again.

Sally Roberts

Any more ideas on this? I am unable to update the widget plug-in, which is needed to fix the fact that the twitter feed no longer works on the widget plug-in. I am on Confluence 5.1.2.

Paul Clarkson

Experiencing a similar issue trying to update the Confluence Business Blueprints Bundle when using Confluence Version: 5.1.3, Confluence Business Blueprints Bundle Version: 1.7-m1.

Attempting to update to Confluence Business Blueprints Bundle Version: 1.7.4 fails with a message "An error was encountered while updating this add-on".

If you look at something like Chrome developer tools when the initial Manage Add-ons page loads or occasionally? when you click the 'Update' button a call into confluence REST API on our system is returning a 404, presumably this leaves the page in a state it can no longer update the plugin with the usual process.

For example in our system the URL returning the 404 is:

https://[base_url]/rest/pluginsurl]/1.0/available/com.atlassian.confluence.plugins.confluence-business-blueprints-key/review?_=1376367564659