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My Auto-Assignee at Issue creation is not working

Phil Harman

I have configured the project to "Default Assignee = Unassigned" when issues are created.

I have tried to two different automation rules to assign issue based on (1) issue type and then assign to project role (2) issue type, Re-fetch, and then assign to the person who triggered the event, the Reporter.

None of those are working. The issue always gets assigned to "Unassigned".

See my two attachments to view the automation rules.

Jira Automation1.GIF Jira Automation2.GIF

Accepted answers

All comments

Phil Harman

I also have the appropriate permissions to "edit" and "re-assignee" issues in the project.

Dexter de Vera

Hi @Phil Harman ,

Welcome to the Atlassian Community!

Can you show us the screenshot of your automation audit log?

Is the user who trigger and the member of Product Owner are added in your project? have project role?. If user are added in project then you can check the Project permission - "Assignable User" - User should be part of project role/group added here.

Hope it helps!

Kalyan Sattaluri_iinm1n

@Phil Harman

Can you also share the audit log?

Is the issue getting assigned when your rules are run and then, later getting unassigned?

Could it be that there is another rule which is unassigning the folks? Have you looked at issue's history?

Phil Harman

See the four attachments.

Phil automation1.jpg Phil automation2.jpg Phil automation3.jpg Phil automation4.jpg

John Funk

Hi Phil - Welcome to the Atlassian Community!

If you check the history of the issue, is the value getting set back to unassigned for some reason after it is created?

John Funk

You JQL needs " " around the value for Type

Type = "New Intake Request"

Phil Harman

Correct, the project configuration is setup to default to "unassigned".

See attachment.

Default Assignee.GIF

John Funk

If that is the Issue Type, then don't just JQL just use the Condition for Issue Fields Condition and choose Issue Type.

Dexter de Vera

You have error in your JQL.

"New Intake Request" - this must have " ". If your value have space, you need to indicate "" to count it as one value.

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