After the Universal Plugin Manager update, Jira Software was removed

Question

Hello

During the Universal Plugin Manager update and numerous server reboots, the Jira Software license is not available to us. After updating the plugin, the Aplications -> Versions & licenses tab shows only Jira Service Management. Can we ask you to support us on this topic?

Unfortunately, restarting the server did not solve the problem

Pavel Junek · Answer

Hi @Grzegorz Franusik,

Sorry for late response. You can try retrieve application licence by REST API - How to retrieve application license details or set the license via private REST API in Jira 7+

Pavel

Grzegorz Franusik · Answer

Hello @Pavel Junek

Thank you for your reply. Unfortunately, after selecting Upload an application in Applications -> Version & license settings, Jira is not responding.

I noticed that only the link changes from https://jira.senetic.com/plugins/servlet/applications/versions-licenses to https://jira.senetic.com/plugins/servlet/applications/versions-licenses#

I also tried to backup our server, but it did not help.

Under System -> System info, I see that Jira Software Application version 9.7.1 is disabled.

The Atlassian Universal Plugin Manager Plugin - 6.1.0 also has the status Disabled.

Pavel Junek · Answer

Hi @Grzegorz Franusik,

Welcome to Atlassian Community!

You can check this Atlassian Bug - https://jira.atlassian.com/browse/JSWSERVER-15815

Please also try reloading your Jira Software license (you can find it at my.atlassian.com).

Pavel