How is the Customer Fix Priority (CFP) score determined?

Terrie Grusnis

How is the Customer Fix Priority (CFP) score determined? What is the weight of each response within the 4 scoring categories.

For example; what scores are given to the below:

• Customer Response:
  • None 
  • 1-Extreme 
  • 2-Strong 
  • 3-Mild 
  • 4-Minimal 
  • 5-Don’t Know
• Defect Severity:
  • Critical
  • Major 
  • Minor 
  • Marginal
• Frequency:
  • 1-Constant
  • 2-Regular
  • 3-Occasional 
  • 4-Rare
  • 5-Don’t Know
• Reproducibility:
  • 1-On Demand
  • 2-Frequently
  • 3-Occasionally
  • 4-Randomly
  • 5-Only Once
  • 6-Don’t Know

Dan Breyen

Hi @Terrie Grusnis welcome to the community.  I could be wrong, but this sounds like some custom functionality your site has build into your Jira application.  It's probably using several custom fields and then a calculation from there.

Do you have a System Administrator that might be able to assist you with this to look at the custom fields?