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Why is my Create an Issue Automation failing?

Ian Lucas

I have a number of projects which i manage. I created a simple automation to create a recurring ticket each month in one of the projects. This has worked and has ran for the first time successfully this month. However, in the other projects i manage i replicated exactly the same automation, but they keep failing in the other projects with the same error. See here.

Screenshot 2024-04-03 120027.png

Accepted answers

Ian Lucas

@Yong Yang ended up finding a fix. Which was simple! The 'Due Date' smart value stopped working and needed to be changed to - {{now.endOfMonth}}

All comments

Yong Yang

Hi @Ian Lucas

Welcome to our Community.

Please show us your automation rule detail (screenshot).

Thanks,

YY哥

Ian Lucas

Screenshot 2024-04-03 121111.png

Screenshot 2024-04-03 121144.png

Screenshot 2024-04-03 121223.png

Screenshot 2024-04-03 121255.png

Yong Yang

Hi @Ian Lucas

Please check the Scope of the automation rule in each project. You may need to make this project scope the same as that in which you're creating social media issue. Hope it helps.

Thanks,

YY哥

Ian Lucas

Hi, looks like the scope is default to the project i am in and can not change it anyway. But i dont think i need to change that as it seems correct.

Screenshot 2024-04-03 134629.png

Ian Lucas

@Yong Yang ended up finding a fix. Which was simple! The 'Due Date' smart value stopped working and needed to be changed to - {{now.endOfMonth}}