Universal comments field

Question

Hi community

Currently running Jira v9.4.17

Id like to create a comments/running note field accessed by every Jira ticket which shows the same comments in every ticket - so its not a comment field specifically for that ticket/client or product.

Its a field that my team can update from any ticket they are on.

Not sure if Im making sense?

Paul

Paul Mosca · Answer

@Trudy P ClaspillI have started looking at Confluence

thank you

Trudy P Claspill · Answer

I don't think Jira is the right solution for your problem. Jira is, in my experience, work item focused. I have not heard of any use case similar to yours. It is quite possible that I am missing details of your use case or business model that would help me understand the problem you're trying to solve, and why you think it should be solved in Jira.

There are collaboration tools, like Confluence, that I think would be better suited for hosting a single source of truth accessible to and updatable by many people.

Paul Mosca · Answer

@Trudy Claspill

What Im trying to achieve is to have a common field within all tickets that has the same info regardless of the ticket an agent is in, so when they update a particular set of details for a client, they will be able to see or update in that universal comments field, the latest items we need to be aware of, year to year, regarding complex decisions or complex Architecture,  product name changes etc...

This is what I propose to do away with using excel.