I am trying to install Confluence Data Center 8.5.7. The service starts and stops immediately.

Md nisar

I am trying to install Confluence Data Center 8.5.7. I have imported the MySQL (mysql-connector-j-8.3.0.jar) in the path (C:\Program Files\Atlassian\Confluence\confluence\WEB-INF\lib) and restarted the Confluence services.

However, the service starts and stops immediately. I tried installing 8.4.5, which worked fine. But when I upgrade from 8.4.5 to the latest 8.5.7, I get the same error.

I cannot open any log files. The administrative user says I do not have permission.

Please refer to the below video link 
https://app.screencast.com/vmutorwNsPoyJ

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

You will need to tell your administrators to let you have access to the log.  The only way you can debug this problem is by reading the logs.