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Chatbot for Jira Service Management Datacenter

Nathan Weelen

Hello,

Is there a way to configure or integrate a chatbot in Jira Service Management in Data Center ?

I have found this application but we use Teams instead of Slack : HelpDesk+ AI-Powered Slack Support | Atlassian Marketplace.

We are looking for a solution that can help end-user to find the right request type to be more efficient.

Thank you in advance for your answers !

Accepted answers

All comments

Ste Wright

Hi @Nathan Weelen

Is this live chat, or an actual chatbot?

There is this App - Chat for Jira Service Management - which works on DC, along with Microsoft Teams for Jira & JSM - Smart Connect which integrates Teams into JSM

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Alternatively, you could use a middleware platform to connect an external bot to JSM - platforms like Zapier would likely be able to do this.

Ste

Evn Tomeny [Appfire]

Hi @Nathan Weelen

I'm very excited to share that the app you linked, HelpDesk+, is complete for Microsoft Teams and will be available very soon! I can reach out and let you know as soon as it's available. Please let me know if you'd like a demo in the meantime.

Cheers,
Evn
Appfire

Nathan Weelen

Hi @Evn Tomeny [Appfire] ,

Thank you for your answer. It is a great news to know that an app arrives for Teams. Can you confirm that the app will be available in Data Center ?

Do you already have an estime time of arrivals ?

I am highly interested for a demo as you proposed.

Kind regards,

Nathan

Nathan Weelen

Hi Stephen,

Thank you for your answer. We are not looking for a live chat. We need a solution that can help end-user to find the appropriate form in the customer portal. So a chatbot is better suited to this need.

I will investigate with the use of a middleware like Zapier. Thank you.

Kind regards,

Nathan

Nathan Weelen

Hi @Evn Tomeny [Appfire]

I still have some questions :

Can you confirm that the app will be available in Data Center ?
Do you already have an estime time of arrivals ?
I am highly interested for a demo as you proposed. Is it possible to plan a demo ?