Reopening Issue By Mail

Question

We have a helpdesk, they handle the issues/comments which are created from mail. We would like our customers to reopen the closed/resolved issues. I installed Jira Toolkit Plugin for that and made some configurations. We get the comments by mail but status still stays resolved. I looked at the logs and figured out that error.

"2012-03-23 08:50:08,162 http-80-7 ERROR username 530x40868x1 187l3qv xx.2xx.1x5.1x1 /secure/admin/EditListener.jspa [atlassian.jira.event.DefaultListenerManager] Could not configure listener: Listener className:com.atlassian.jira.toolkit.listener.AutoTransitionListener

com.atlassian.jira.event.ListenerException: Could not create listener for class: com.atlassian.jira.toolkit.listener.AutoTransitionListener"

How can I resolve that problem?

Best Regards

Ismail

Anton Romm · Answer

We have a similar problem with JIRA Toolkit Plugin.

Auto Transition Listener do not do transition when we get the comments by mail.

Could you help us, please?

* JIRA 6.1.1
* JIRA Toolkit Plugin 0.35.7

unknown · Answer

agree, documentation is a weakness at the moment, work in progress.  To configure reopen a resolved issue on comment, set the following:

Use first word only worfklow name matchON onCreated Workflow advance actionstart onComment Workflow advance actionreopen onComment advance from Statesresolved Workflow Resolution:fixed

ismail gumus · Answer

I use JIRA 5.0 download release.

I have JEMH evaluation licence, but I didn't like it's  documentation. It is hard to configure it with existing documentation.